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Terms and conditions of use
Return Policy
All sales are final on ALL custom work there are no returns unless the item is described as NEW in the item condition, and has defects in which case we will take the item back and either replace it or give you store credit.
Store Credit
If any item is accepted for a return for whatever reason we will give you full store credit on the purchase price. It is your responsibility to ship it back to us within 15 days of purchase date. We do NOT cover return shipping for any reason what so ever. Store Credit would have been issued to you via an email. Please do NOT lose that email. As long as you have that email your store credit will always be valid.
Telephone Orders
We can absolutely take telephone orders via any major Credit Card company but will be charged a 4% fee for this transaction since the Credit card and card user are not physically present. Just contact through the message board with your info, telephone number and a good time to return your call and we will try our best to get back to you as soon as possible.
Shipping
All orders are shipped via USPS Priority. Please allow 5-10 business days to complete orders . When the order is received a shipping label is created and placed with the order paper work. After all items are printed, built and packed they are shipped out. The creation of a shipping label does not mean your item is 100% ready to ship.
All orders with a “Back Order” or “Print To Order” item will be shipped at the same time. If your order has “in stock” items as well as those marked “Back Order “ and/or “Print To Order” and you would like your other items sooner, please contact us and we will provide a shipping quote.
Some shipping rates may seem a little pricey, but if you have overpaid for shipping we will refund you the extra money. ALL orders come standard with $50 shipping insurance. If you are interested in higher insurance or insurance to cover your complete order, please send us an email with your order # and the paypal email address you used. We will then get a quote for the insurance you request and sent you the price. If you agree upon the price, we will send you a paypal invoice for the amount over what you already paid for shipping. If you do not request a higher insurance or decline after the quote and something happens to your item (lost/stolen) Exclusive R.C. is NOT responsible and all claims must be made through the USPS.
Carbon Nylon
Please allow an additional 3-4 weeks for any order that has ANY carbon nylon parts as we ship out a completed order. If you need to order Carbon Nylon and PLA parts and would like the PLA parts to ship, you would need to place a separate order for PLA and Carbon Nylon. If an order has already been placed and you would like to ship available parts without waiting for Carbon Nylon parts, please contact us and we will provide a shipping quote.
Print To Order
We are adding this option to our website to allow you to order any item we currently make. Due to our heavy print schedule please allow 3-4 weeks for your part to go on the printer. Keep in mind larger items can take 40+ hours of actual printing not to mention the time required to paint, assemble, package, etc.. Our standard Shipping policy will apply AFTER the 3-4 weeks. Parts MAY ship sooner if a printer becomes available.
Payment for Custom Jobs
Any Custom job can be paid via paypal friends and family, money order, personal check, or cash. Deposits are non-refundable and will applied to final price of build.
Rush Orders
To be 100% clear there is NO RUSHING 3D printing without risking a HUGE quality drop. We can NOT control printing time.