Terms and conditions of use

Return Policy

All sales are final on ALL custom work there are no returns unless the item is described as NEW in the item condition, and has defects in which case we will take the item back and either replace it or give you store credit.

Store Credit

If any item is accepted for a return for whatever reason we will give you full store credit on the purchase price. It is your responsibility to ship it back to us within 15 days of purchase date. We do NOT cover return shipping for any reason what so ever.

Telephone Orders

We can absolutely take telephone orders via any major Credit Card company but will be charged a 4% fee for this transaction since the Credit card and card user are not physically present. Just contact through the message board with your info, telephone number and a good time to return your call and we will try our best to get back to you as soon as possible.

Shipping

All orders are shipped via usps Priority. Please allow up 5-10 business days to complete custom orders . We are working to get shipping rates for all over the world so please bare with us as we make this transition. Some shipping rates may seem a little pricey, but if you have overpaid for shipping we will refund you the extra money. ALL orders come standard with $50 shipping insurance. Before your order is shipped you will be emailed the option to pay for the extra shipping coverage on the total of your order. If you decline and something happens to your item (lost/stolen) Exclusive R.C. is NOT responsible. You will have to fill out a waiver form and send it back. The shipping cost is generated by the websites Cart program and is usually right on the money but sometimes it may be off in which case you will be contacted with the remainder to pay before shipping or will be returned some money if you have over paid.

Payment for Custom jobs & International Orders

Any custom job can be paid via telephone thru any major Credit Card company which will be subject to a 4% additional charge and or paypal. As we are making the transition to calculate shipping rates for international orders charged the listed price for shipping and if the shipping ends up being cheaper we will refund you the extra money or give you store Credit, your choice.